Shipping, Delivery & Pickup Policy

At Tailgating Central, we work hard to get your order packed and on its way as quickly as possible! Please review our shipping, delivery, and pickup policies below before placing your order.

Order Processing & Shipping

• Orders placed before 12:00 PM CST Monday–Friday are typically processed and shipped the same business day.

• Orders placed after 12:00 PM CST will be processed the following business day.

• Orders placed on weekends or holidays will be processed on the next business day.

• Our normal fulfillment days are Monday–Friday, excluding holidays.

• In the event of an unexpected processing delay, we will contact you using the email address provided with your order.

• Once your order ships, you will receive an email containing your tracking information.

• Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Please note that processing times and carrier transit times are separate. Selecting an expedited shipping service does not expedite our order processing time.

Estimated Delivery Times

The following are estimated USPS transit times after your order has been processed and shipped:

• Texas: 1–4 business days

• Neighboring States: 3–5 business days

• Other U.S. States: 3–7 business days

Delivery estimates exclude Sundays and most federal holidays and are not guaranteed.

Carrier delays caused by weather, service interruptions, high shipping volumes, or other circumstances outside of Tailgating Central's control may affect delivery times.

Shipping Rates

• Standard Shipping: $6.50 flat rate

• Express Shipping: $50

• Priority Mail: Calculated at checkout based on the shipping destination

• Orders $100+: FREE standard shipping

Please note: Express shipping only expedites the carrier's transit time. It does not expedite Tailgating Central's order processing time.

All shipping charges are non-refundable.

Shipping Information

You will receive tracking information by email once your order has shipped.

If you place multiple orders during the same day, we will do our best to combine them into one shipment when possible. Combining orders is not guaranteed.

Changing Pickup Orders to Shipping

If Order Pickup is selected at checkout and you later need the order shipped, please contact us as soon as possible.

Because of limitations within our shipping system, we may be unable to convert a pickup order into a shipped order. If necessary, the original order will need to be canceled and a new order placed with shipping selected.

Shipping Addresses

Tailgating Central currently ships to verified addresses within the lower 48 United States.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully verify your:

• Street and house number

• Apartment, suite, or unit number

• City, state, and ZIP code

If you notice an error in your shipping address, please contact info@tailgatingcentral.com as soon as possible.

We are happy to update an address before an order has shipped. Once an order has been processed or transferred to the shipping carrier, we cannot guarantee that an address can be changed.

If an incorrect or incomplete address was provided at checkout and the package is subsequently delivered to that address, Tailgating Central cannot provide a refund, replacement, or store credit for the order.

We will be happy to assist with a carrier inquiry or claim when possible; however, recovery of the package cannot be guaranteed.

Lost or Delayed Packages

Once an order has been shipped and accepted by USPS, the package is in the possession of the shipping carrier and is outside of Tailgating Central's control.

Tailgating Central is not responsible for packages that are lost, delayed, misdelivered, or stolen while in the possession of USPS or after delivery has been confirmed by the carrier.

If your package appears to be lost or significantly delayed, please contact us at orders@tailgatingcentral.com. We will be happy to assist you with reviewing the tracking information and filing a USPS inquiry or claim when applicable.

Please note that contacting Tailgating Central or filing a claim with USPS does not guarantee a refund, replacement, or store credit. Tailgating Central does not automatically replace or refund merchandise that is lost after it has been accepted by the shipping carrier.

If USPS approves a claim or provides reimbursement for the shipment, we will work with the customer regarding the appropriate resolution based on the outcome of the claim.

Packages Marked "Delivered" But Not Received

If USPS tracking shows your package as Delivered but you cannot locate it, we recommend:

• Checking your mailbox, porch, side or back doors, parcel lockers, mailroom, and other possible delivery locations.

• Checking with family members or others in your household.

• Checking with neighbors, apartment management, or your front desk.

• Contacting your local post office for additional delivery information.

• Allowing up to 48 hours after the delivery scan, as some packages may appear after initially being marked delivered.

If your package is still missing, please email orders@tailgatingcentral.com with your order number. We will assist with a USPS inquiry or claim when possible.

Once USPS confirms that a package was successfully delivered to the shipping address provided at checkout, Tailgating Central is not responsible for replacing, refunding, or issuing store credit for an order that cannot be located.

Damaged or Incorrect Items

We carefully inspect and package every order before it leaves Tailgating Central. If you receive an item that is damaged, defective, or incorrect, please contact us at orders@tailgatingcentral.com within 3 calendar days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the damaged or incorrect item

• Photos of the packaging and shipping box or mailer, if applicable

Please do not discard the merchandise or packaging until we have reviewed your claim, as the shipping carrier may require photos or additional information.

Claims submitted after the 3-day reporting period may not be eligible for review.

Once your claim has been reviewed and approved, Tailgating Central will determine the appropriate resolution based on the circumstances. This may include a replacement, store credit, or another appropriate solution.

Normal wear and tear, damage caused after delivery, improper care, or damage resulting from misuse is not considered a defect and is not eligible for replacement or store credit.

If an item appears to have been damaged while in the possession of USPS, Tailgating Central may assist with filing a carrier claim when applicable. Filing a carrier claim does not guarantee reimbursement, replacement, refund, or store credit.

Office Pickup & Local Delivery

Please wait until you receive your Ready for Pickup notification before coming to pick up your order.

We will email or text you when your order is ready.

Local Delivery

We currently offer free local delivery within Richardson, Texas. If your address qualifies, the local delivery option will appear during checkout.

Pickup Location

1116 Stratford Dr.
Richardson, TX 75080

Pickup Hours

• Monday–Thursday: 10:00 AM–6:00 PM

• Friday: 10:00 AM–5:00 PM

• Saturday: 12:00 PM–6:00 PM

• Sunday: Closed

Holiday Closures

Our office is closed on:

• New Year's Day

• Easter

• Memorial Day

• Fourth of July

• Labor Day

• Thanksgiving

• Christmas Eve

• Christmas Day

• December 26

Order processing and pickups will resume on the next business day.

Pickup Order Deadline

Pickup orders must be collected within 30 days of receiving your Ready for Pickup notification.

If you are unable to pick up your order, please contact orders@tailgatingcentral.com before the 30-day deadline to discuss having it shipped. A $10 shipping fee will apply.

Orders that have not been picked up within 30 days will be considered abandoned and may no longer be available for pickup. No refund will be issued for abandoned orders.

Need Help?

We're happy to help!

Order Questions:
orders@tailgatingcentral.com

General Customer Service:
info@tailgatingcentral.com

Call or Text:
214-960-5571

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Policy Updated: September 4, 2026

This policy is effective immediately and supersedes any previous version of Tailgating Central's shipping, delivery, and pickup policy.