Shipping/ Office Pick Up
Order Processing:
- In stock items at our office placed before 1pm will go out the same business day. In stock items at our office placed after 1pm will go out the next business day. If there is something in your order that's in stock but not at our office meaning at one of our stores your order will go out the next business day.
- Want to pick up? See information below on our pick ups.
- You will receive an email with a tracking number.
- You will receive a notification when your order is ready for pick up
- Please note: if you place an order over a holiday/ weekend your order will go out the next business day
Delivery Times & Shipping Cost:
- At checkout you will see an estimated time of when your order should arrive.
- You will receive a tracking number once your order has shipped.
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Once a package has been handed to USPS, we cannot be held responsible for delayed or lost packages. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as hazardous weather or other service interruptions that affect mail delivery.
- Orders $75 & Up Free Shipping
- Exact shipping cost is calculated at checkout based on your shipping zip code.
- Need your package shipped quick? Click express shipping at checkout for 1 business day arrival.
- If multiple orders are placed during the day we will try our best to combine your orders to go out in one package.
- We will ship to any address in the lower 48 of The United States, but the address must be a verified address with the US Postal Service. We may not be held liable for incorrect shipping addresses entered during the checkout process. Please make sure the shipping address you enter is where you want your package delivered, and that all pertinent information, such as your house number, suite number, or apartment number, are included and correct. If you need to change this please email us at info@tailgateandtraditions.com and we will can make that change for you.
Office Pick Up:
At check out you can select a time when you want to pick up your order. And we will have your order ready for you at the designated time. If we have it ready earlier for you we will notify you.
Pickup Location: 1116 Stratford Dr Richardson, TX 75080
- Monday-Friday: 10am-6pm
- Saturday: 12pm-6pm
- Sunday: 2pm-6pm
- Our office will be closed on the following holidays: New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve & Christmas Day & The Day After Christmas. *Pick ups will resume the next business day. *
We will email you or text you when your order is ready for pick up at our office & you have 30 days to pick up your order.
*Please note: After 30 days we will cancel your order & NOT refund you* If you can't make it & need us to ship it to you please reach out to us at info@tailgateandtraditions.com. Please note that a $5.00 shipping rate will apply.
*Text or call us when your on the way so we will have it on the porch for you.*
We will have your order in a basket on the porch.
If you need to pick up at a different time that's not listed please text us & we will be happy to have it ready when you need to pick it up!
Lost Packages:
- If your tracking number shows that your package has been delivered and you did not receive it , please check with your neighbors and family members to make sure they did not receive it by mistake. Some of our packages are small enough to fit in a mailbox.
- WHILE WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES IN TRANSIT SHOULD THIS HAPPEN: EMAIL US AT tailgateandtraditions@gmail.com AND WE WILL HELP YOU FILE A CLAIM.
Need To Contact Us?
Email: info@tailgateandtraditions.com
Phone: 214-960-5571 call or text
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Return shipping is at the expense of the customer.
Please ship returns to to:
Tailgate & Traditions- Returns
1116 Stratford Dr,
Richardson, TX, 75080, United States.
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