Return Policy & Exchanges

 Returns: 

 Thank you for shopping with us! We are sorry your purchase did not work for you & understand that sometimes it doesn't work out!  
Below is our return policy, if you have any questions please let us know we are happy to assist. 

How long do I have to return? 30 days from when you receive your order you can return it  and must be unused and in it's original packaging & tags on it. Please include our return form to make sure your return is processed properly. 

How do I process my return? 
To start a return you have 2 ways to do it. 
1. Use our return portal to start the return (this is recommended to speed up the process). 
2. Email us at orders@tailgatingcentral.com please include the following information in your return: Name, Order #, Item You Are Returning And Why. 

For all orders please include your return form & your packing slip in your package when returning. 

The Following Items are Eligible For Return: 
  • Regular priced items with original tags attached 
  • Items must have no stains. Example: deodorant, makeup, etc...  
  • Items must be odor free. Example: perfume, smoke, etc.. 
  • Apparel must be unwashed. 

The Following Items are a Final Sale: 
  • ALL CLEARANCE IS A FINAL SALE. NO EXCHANGES, RETURNS, OR REFUNDS WILL BE ISSUED. 
  • ALL CHRISTMAS IS A FINAL SALE
  • PLEASE NOTE THAT SHOULD YOU WANT TO RETURN A CLEARANCE ITEM IT WILL NOT BE APPROVED. 

ALL FINAL SALE ITEMS WILL BE MARKED ON OUR PACKING SLIP. PLEASE NOTE FINAL SALE ITEMS INCLUDE ALL CLEARANCE & WILL HAVE "FINAL SALE" NEXT TO IT ON THE PRODUCT NAME. ALL FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED. 


Please allow 1-3 business days for us to process your return. Once we have processed your return you will receive a confirmation email.

Refunds: 
  • All refunds are issued as store credit and must be used within one year of the issue date. As a small family-owned and operated business, we do not offer refunds to the original form of payment. We appreciate your understanding and support. 
  • Once processed your store credit will be sent to the email associated with the order that was provided at checkout. If you do not see your store credit in your inbox we recommend checking your spam folder. 
  • We do not notify customers when we receive the return package to our warehouse. We recommend keeping your return tracking so you can track when it has arrived at our warehouse. If you have not received store credit after 5 business days please email us at orders@tailgatingcentral.com and we will look into it for you. 
Return shipping is at the expense of the customer. 
If you are local you can drop off your return or exchange. 

Missing or Incorrect Orders:  We double check all orders before they go out! In the event you are missing something please email us a picture of your order and a description of what you are missing. In the event something in your is incorrect please email us a picture of your order and description of what is incorrect and we will send you a pre-paid shipping label. If you are local you can drop off at our office. All missing or incorrect orders need to be reported with in 7 days of receiving your merchandise

Damages:  In the event that your merchandise is damaged, please email us at orders@tailgatingcentral.com with pictures and a description of the damages & we will approve it & send you a prepaid return label. Please note if we do not have pictures of the damage we cannot issue a refund or a replacement.  Please report all damages within 7 days of receiving your merchandise. 

WE DO NOT CANCEL ORDERS 

Need to make a change to your order?- Please contact us within 1 business day to make changes to your order. You can call, text, email or use the online chat to make changes! 

Exchanges:  Need to exchange for a new size or different item?

1. Email us at orders@tailgatingcentral.com to get started. 

2. Send us back your package & please indicate the requested item on your packing slip. Once we receive your original item we will make the change and send you the new item.

3. If the requested item is available we will make the swap and send out the new item. If it is unavailable we will issue store credit. 

Return shipping is at the expense of the customer. 
If you are local you can drop off your return or exchange. 

To return your merchandise, please mail your product to:
Tailgating Central- Returns
1116 Stratford Dr,
Richardson, TX, 75080, United States.
 

Please Note:  We are a small, family-owned business, and we work hard to ensure your satisfaction. Please remember we’re not Amazon or Target, so policies are designed to protect our boutique and customers alike. Thank you for supporting us and for your understanding!

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Have questions? Here is how to contact us we are happy to help:

Email: info@tailgatingcentral.com 

Phone:  214-960-5571(Call or Text) 


To return your merchandise, please mail your product to:
Tailgating Central- Returns
1116 Stratford Dr,
Richardson, TX, 75080, United States.

*Changes made 06/05/26 & are effective immediately & will override any prior return policy.* 

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