Return Policy & Exchanges
RETURNS & EXCHANGES
Thank you for shopping with Tailgating Central! We understand that sometimes an item just doesn't work out. We're happy to assist with eligible returns and exchanges.
Please review our policy below before submitting a return request.
RETURN WINDOW
Returns must be requested within 30 days of the date your order was delivered.
To be eligible for return, merchandise must be:
✓ Unworn and unused
✓ Unwashed
✓ In its original condition
✓ Free from makeup, deodorant, stains, pet hair, or other marks
✓ Free from perfume, smoke, laundry scents, or other odors
✓ Returned with all original tags attached
✓ In its original packaging, when applicable
Merchandise that does not meet these requirements will not be accepted for return.
HOW TO START A RETURN
You can start your return in one of two ways:
OPTION 1 — RETURN PORTAL
Use our online Return Portal. This is the recommended and fastest way to submit your request.
OPTION 2 — EMAIL US
Email orders@tailgatingcentral.com and include:
• Your name
• Order number
• Item(s) you would like to return
• Reason for the return
Please wait for your return to be approved before sending merchandise back to us.
IMPORTANT: RETURN FORM REQUIRED
A completed Tailgating Central Return Form MUST be included with every return.
Please complete the entire form, including your:
• Name
• Order number
• Item(s) being returned
• Reason for return
A blank or missing Return Form will not be processed.
If we receive your return without a completed form, processing will be placed on hold until the required information is provided.
This requirement also applies to local return drop-offs.
Please include your packing slip whenever possible.
ONCE YOUR RETURN IS APPROVED
Once we approve your return, you have 10 calendar days from the approval date to ship your merchandise back to us.
If your return is not shipped within 10 calendar days:
Your return authorization will expire and the return will be canceled.
If you still wish to return the merchandise, you will need to submit a new return request. The merchandise must still meet all return eligibility requirements, and approval is not guaranteed.
Changed your mind and decided to keep your merchandise? No problem! Please email orders@tailgatingcentral.com so we can cancel your return request.
Keep your return tracking number until your return has been completely processed.
FINAL SALE
The following merchandise is FINAL SALE:
• All clearance merchandise
• All Christmas and holiday merchandise
• Any merchandise specifically marked FINAL SALE
FINAL SALE merchandise cannot be returned or exchanged.
Final Sale items are not eligible for a refund or store credit, and return requests for these items will not be approved.
STORE CREDIT ONLY
Tailgating Central does not issue refunds to the original form of payment for standard returns.
Approved returns will be issued as Tailgating Central Store Credit.
Your store credit:
✓ Is valid for one year from the date issued
✓ Will be emailed to the email address associated with your order
✓ Can be used toward a future Tailgating Central purchase
✓ Cannot be redeemed for cash
If you don't see your store credit email, please check your spam or junk folder.
RETURN PROCESSING
Once your eligible return arrives, please allow 1–3 business days for processing.
You will receive an email once your return has been processed and your store credit has been issued.
Please note: We do not send a separate notification when your return package arrives. Please use your return tracking number to confirm delivery.
If your tracking shows your return was delivered and you have not received your store credit within 5 business days, please contact orders@tailgatingcentral.com.
Returns received with a blank or missing Return Form will not be processed until the required information is provided.
RETURN SHIPPING
Customers are responsible for the cost of return shipping for standard returns and exchanges.
Original shipping charges are non-refundable.
If your return is the result of an error made by Tailgating Central, please contact us before returning your merchandise.
Local customers may drop off approved returns at our Richardson office. A completed Return Form is still required.
EXCHANGES
Need another size or want to exchange your item? We're happy to help when inventory is available.
To request an exchange:
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Email orders@tailgatingcentral.com to begin the exchange.
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Complete your Return Form and indicate the item/size you would like.
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Send the original merchandise and completed Return Form back to us.
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Once your merchandise is received and approved, we will process your exchange.
If the requested item is available, we will make the exchange and ship your replacement.
If the requested merchandise is no longer available, Tailgating Central Store Credit will be issued instead.
Return shipping for standard exchanges is the responsibility of the customer.
MISSING OR INCORRECT ITEMS
We carefully check orders before they leave Tailgating Central, but occasionally mistakes can happen.
If your order is missing an item or you received an incorrect item, please contact us within 7 calendar days of delivery.
Email orders@tailgatingcentral.com and include:
• Your order number
• A description of the issue
• A clear photo of the merchandise and contents of your order
If Tailgating Central sent an incorrect item, we will provide return instructions and, when necessary, a prepaid return shipping label.
Issues reported more than 7 calendar days after delivery may not be eligible for review.
DAMAGED MERCHANDISE
If your merchandise arrives damaged or defective, please contact us at orders@tailgatingcentral.com within 7 calendar days of delivery.
Please include:
• Your order number
• A description of the damage
• Clear photos showing the damage
• Photos of the shipping packaging, when applicable
Photos are required for all damage claims.
We cannot approve a damage claim without photographic documentation.
Please do not throw away the damaged merchandise or its packaging until your claim has been reviewed.
Once reviewed and approved, Tailgating Central will determine the appropriate resolution based on the circumstances and merchandise availability.
Damage resulting from normal wear and tear, improper washing or care, misuse, or damage occurring after delivery is not considered a product defect.
ORDER CANCELLATIONS
ORDERS CANNOT BE CANCELED ONCE PLACED.
We begin processing orders quickly, so please carefully review your order before completing checkout.
Double-check your:
✓ Merchandise
✓ Size
✓ Quantity
✓ Shipping address
✓ Payment information
before submitting your order.
NEED TO CHANGE AN ORDER?
Contact us as soon as possible and within one business day of placing your order if you need to request a change.
We will always do our best to accommodate your request, but order changes are not guaranteed once an order has entered processing or shipped.
WHERE TO SEND YOUR RETURN
Approved returns should be mailed to:
Tailgating Central – Returns
1116 Stratford Dr.
Richardson, TX 75080
United States
Please do not mail merchandise back without an approved return request.
Don't forget your completed Return Form!
Returns received with a blank or missing form will not be processed until the required information is provided.
QUESTIONS? WE'RE HAPPY TO HELP!
Orders, Returns & Exchanges
orders@tailgatingcentral.com
General Customer Service
info@tailgatingcentral.com
Call or Text
214-960-5571
Policy Updated: September 4, 2026
This policy is effective immediately and supersedes all previous versions of Tailgating Central's return and exchange policy.
