Online Return Policy & Exchanges

 Thank you for shopping with us! We are sorry your purchase did not work for you & understand that sometimes it doesn't work out!  
Below is our return policy, if you have any questions please let us know we are happy to assist. 
*PLEASE NOTE THAT IF YOU PURCHASED SOMETHING FROM OUR STORES. RETURNS OR EXCHANGES NEED TO BE PROCESSED WITH THEM.* 
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How long do I have to return? 30 days from when you receive your merchandise  you can return  it and must be unused and in it's original packaging & tags on it. Please include our return form to make sure your return is processed properly. 
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How do I process my return? Please use our online portal or email us to process & start your return & include your return form in the package. Please click here for our return portal or email us at info@tailgatingcentral.com to start your return.

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The Following Items are Eligible For Return: 
  • Regular priced items with original tags attached 
  • Items must have no stains. Example: deodorant, makeup, etc...  
  • Items must be odor free. Example: perfume, smoke, etc.. 
  • Apparel must be unwashed. 
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The Following Items are a Final Sale: 
  • ALL CLEARANCE IS A FINAL SALE. NO EXCHANGES, RETURNS, OR REFUNDS WILL BE ISSUED. 
  • ALL CHRISTMAS IS A FINAL SALE
  • ALL TCU CLOSEOUT IS A FINAL SALE 
  • PLEASE NOTE THAT SHOULD YOU WANT TO RETURN A CLEARANCE ITEM IT WILL NOT BE APPROVED. 

ALL FINAL SALE ITEMS WILL BE MARKED ON OUR PACKING SLIP. PLEASE NOTE FINAL SALE ITEMS INCLUDE ALL CLEARANCE & WILL HAVE "FINAL SALE" NEXT TO IT ON THE PRODUCT NAME. ALL FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED. 

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Please allow 1-3 business days for us to process your return. Once we have processed your return you will receive a confirmation email.

ALL REFUNDS ARE IN THE FORM OF STORE CREDIT & EXPIRE AFTER A YEAR. 

Return shipping is at the expense of the customer. 
If you are local you can drop off your return or exchange. 
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Missing or Incorrect Orders:  We double check all orders before they go out! In the event you are missing something please email us a picture of your order and a description of what you are missing. In the event something in your is incorrect please email us a picture of your order and description of what is incorrect and we will send you a pre-paid shipping label. If you are local you can drop off at our office. All missing or incorrect orders need to be reported with in 7-12 days of receiving your merchandise

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Damages:  In the event that your merchandise is damaged, please email us at info@tailgateandtraditions.comwith pictures and a description of the damages & we will approve it & send you a prepaid return label. Please note if we do not have pictures of the damage we cannot issue a refund or a replacement.  Please report all damages within 7-12 days of receiving your merchandise. 

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WE DO NOT CANCEL ORDERS 

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Need to make a change to your order?- Please contact us within 1 business day to make changes to your order. You can call, text, email or use the online chat to make changes! 

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Exchanges:   You have 30 days to exchange your item for something else. Once your exchange is approved then you can send it back or drop it off at our office.  Once we receive your original item we will send you the new item. If for some reason the item you are wanting to exchange is not in stock you can use store credit to exchange it for something else now or in the future.

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Please Note:  We are a small, family-owned business, and we work hard to ensure your satisfaction. Please remember we’re not Amazon or Target, so policies are designed to protect our boutique and customers alike. Thank you for supporting us and for your understanding!

Have questions? Here is how to contact us we are happy to help:

Email: info@tailgatingcentral.com 

Phone:  214-960-5571(Call or Text) 


To return your merchandise, please mail your product to:
Tailgate & Traditions- Returns
1116 Stratford Dr,
Richardson, TX, 75080, United States.

*Changes made 07/16/25 & are effective immediately & will override any prior return policy.* 

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