Shipping & Returns
- 1-3 business days are required for processing this excludes all pre-orders. Please note that if there is something in your order that is in stock and not at our office meaning at one of our store it can take up to 3 business days for your order to be processed.
- Want to pick up? See information below on our pick ups.
- You will receive an email with a tracking number. Please note it does take up to 48 hours for the tracking number to update.
- You will receive a notification when your order is ready for pick up
- Please note: if you place an order over a holiday/ weekend your order will go out the next business day.
Delivery Times & Shipping Cost:
- At checkout you will see an estimated time of when your order should arrive. Delivery is an estimated time based on your shipping address.
- You will receive a tracking number once your order has shipped.
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Orders $75 & Up Free Shipping
- Express Shipping Is $50. *Please note that express shipping does not speed up the order processing just the actual shipping time.*
- If multiple orders are placed during the day we will try our best to combine your orders to go out in one package.
- Please note if you select order pick up at checkout and need it shipped. We will have to cancel the order and the customer will need to reorder (our shipping system does not allow us to make the switch from pick up to shipping).
- A friendly reminder shipping costs are non-refundable
Important Shipping Notes:
- We ship to any address in the lower 48 of The United States, but the address must be a verified address with the US Postal Service.
- We may not be held liable for incorrect shipping addresses entered during the checkout process. Please make sure the shipping address you enter is where you want your package delivered, and that all pertinent information, such as your house number, suite number, or apartment number, are included and correct. If you need to change this please email us at info@tailgatingcentral.com and we will make that change for you.
- Please note that if you enter the incorrect address at checkout and don't notify us of the change and it's delivered to the incorrect address no store credit, replacement of merchandise or refund will be issued. We can file a claim for you to see if we can find it but we cannot guarantee that it will be found.
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Once a package has been handed to USPS, we cannot be held responsible for delayed or lost packages. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as hazardous weather or other service interruptions that affect mail delivery.
Office Pick Up / Local Delivery
- When you receive your order confirmation don't head to our office just yet!
- You will receive an email when your order is ready for pickup.
- We offer free local delivery in Richardson only. Delivery selection is under the shipping option at checkout.
- Pickup Location: 1116 Stratford Dr Richardson, TX 75080
Pick Up Hours:
- Monday-Thursday: 10am-6pm
- Friday: 10am-5pm
- Saturday: 12pm-6pm
- Sunday: Closed.
- Our office will be closed on the following holidays: New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve & Christmas Day & The Day After Christmas. *Pick ups will resume the next business day. *
Lost Packages:
- If your tracking number shows that your package has been delivered and you did not receive it , please check with your neighbors and family members to make sure they did not receive it by mistake. Some of our packages are small enough to fit in a mailbox.
- WHILE WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES IN TRANSIT SHOULD THIS HAPPEN: EMAIL US AT orders@tailgatingcentral.com within 20 days from when you should have received the order and we will help you file a claim for you. Note: that when we file a claim for a lost package we cannot guarantee that it will be found. Please note that after 20 days we do not have the ability to file a claim for you. If it's past the 20 days and you would like to file a claim. We recommend reaching out to your local post office to see if they can track it for you.
Returns:
- Regular priced items with original tags attached
- Items must have no stains. Example: deodorant, makeup, etc...
- Items must be odor free. Example: perfume, smoke, etc..
- Apparel must be unwashed.
- ALL CLEARANCE IS A FINAL SALE. NO EXCHANGES, RETURNS, OR REFUNDS WILL BE ISSUED.
- ALL CHRISTMAS IS A FINAL SALE
- ALL TCU CLOSEOUT IS A FINAL SALE
- PLEASE NOTE THAT SHOULD YOU WANT TO RETURN A CLEARANCE ITEM IT WILL NOT BE APPROVED.
Missing or Incorrect Orders: We double check all orders before they go out! In the event you are missing something please email us a picture of your order and a description of what you are missing. In the event something in your is incorrect please email us a picture of your order and description of what is incorrect and we will send you a pre-paid shipping label. If you are local you can drop off at our office. All missing or incorrect orders need to be reported with in 7-12 days of receiving your merchandise
Damages: In the event that your merchandise is damaged, please email us at info@tailgateandtraditions.comwith pictures and a description of the damages & we will approve it & send you a prepaid return label. Please note if we do not have pictures of the damage we cannot issue a refund or a replacement. Please report all damages within 7-12 days of receiving your merchandise.
WE DO NOT CANCEL ORDERS
Need to make a change to your order?- Please contact us within 1 business day to make changes to your order. You can call, text, email or use the online chat to make changes!
Exchanges: You have 30 days to exchange your item for something else. Once your exchange is approved then you can send it back or drop it off at our office. Once we receive your original item we will send you the new item. If for some reason the item you are wanting to exchange is not in stock we will issue you your store credit for you & you can use it for another purchase in the future. To process your exchange please email us to make sure your item is in stock.
Tailgating Central- Returns
Please Note: We are a small, family-owned business, and we work hard to ensure your satisfaction. Please remember we’re not Amazon or Target, so policies are designed to protect our boutique and customers alike. Thank you for supporting us and for your understanding!
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Need To Contact Us?
Email: info@tailgatingcentral.com or orders@tailgatingcentral.com
Phone: 214-960-5571 call or text
Have questions? Here is how to contact us we are happy to help:
Email: info@tailgatingcentral.com
Phone: 214-960-5571(Call or Text)
