Shipping Policy
Order Processing & Shipping:
- Orders placed before noon will go out the same day. Orders placed after 12pm will be processed the next business day. Please note that our team fulfills orders Monday-Friday. All weekend orders placed over the weekend will be processed on Monday excluding holidays.
- You will receive an email with a tracking number. Please note it does take up to 48 hours for the tracking number to update.
- Please note: if you place an order over a holiday/ weekend your order will go out the next business day.
Delivery Times:
- USPS Texas Orders: 1-4 Business Days
- USPS Neighboring States Orders: 3-5 Business Days
- Other U.S. States: 3-7 Business Days
Shipping Cost:
- $6.50 Flat Rate Shipping
- Express Shipping Is $50. *Please note that express shipping does not speed up the order processing just the actual shipping time.*
- Priority Mail Shipping- Rate calculated at checkout based on shipping zip code.
- Orders $100 & Up Free Shipping.
Shipping Information:
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You will receive a tracking number once your order has shipped.
- If multiple orders are placed during the day we will try our best to combine your orders to go out in one package.
- Please note if you select order pick up at checkout and need it shipped. We will have to cancel the order and the customer will need to reorder (our shipping system does not allow us to make the switch from pick up to shipping).
- A friendly reminder shipping costs are non-refundable
Timeframes exclude Sundays and most federal holidays and are not guaranteed by us. We cannot be held responsible for delays that occur once your order is in the hands of USPS.
Important Shipping Reminders:
- We ship to any address in the lower 48 of The United States, but the address must be a verified address with the US Postal Service.
- We may not be held liable for incorrect shipping addresses entered during the checkout process. Please make sure the shipping address you enter is where you want your package delivered, and that all pertinent information, such as your house number, suite number, or apartment number, are included and correct. If you need to change this please email us at info@tailgatingcentral.com and we will make that change for you.
- Please note that if you enter the incorrect address at checkout and don't notify us of the change and it's delivered to the incorrect address no store credit, replacement of merchandise or refund will be issued. We can file a claim for you to see if we can find it but we cannot guarantee that it will be found.
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Once a package has been handed to USPS, we cannot be held responsible for delayed or lost packages. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as hazardous weather or other service interruptions that affect mail delivery.
Lost Packages:
- If your tracking number shows that your package has been delivered and you did not receive it , please check with your neighbors and family members to make sure they did not receive it by mistake. Some of our packages are small enough to fit in a mailbox.
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WHILE WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES OR AN INCORRECT SCAN FROM DELIVERY SERVICE IN TRANSIT SHOULD THIS HAPPEN WE RECOMMEND:
- Check with neighbors and family
- Contact your local post office
- Email us at orders@tailgatingcentral.com for us to file a claim for you.
Office Pick Up / Local Delivery
- When you receive your order confirmation don't head to our office just yet!
- You will receive an email when your order is ready for pickup.
- We offer free local delivery in Richardson only. Delivery selection is under the shipping option at checkout.
- Pickup Location: 1116 Stratford Dr Richardson, TX 75080
Pick Up Hours:
- Monday-Thursday: 10am-6pm
- Friday: 10am-5pm
- Saturday: 12pm-6pm
- Sunday: Closed.
- Our office will be closed on the following holidays: New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve & Christmas Day & The Day After Christmas. *Pick ups will resume the next business day. *
We will email you or text you when your order is ready for pick up at our office & you have 30 days to pick up your order.
*Please note: After 30 days we will cancel your order & NOT refund you* If you can't make it & need us to ship it to you please reach out to us at orders@tailgatingcentral.com. Please note that a $10 shipping rate will apply.
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Need To Contact Us?
For orders please email us at: orders@tailgatingcentral.com
For customer service or anything else please email us: info@tailgatingcentral.com
Phone: 214-960-5571 call or text
Phone: 214-960-5571(Call or Text)
*Changes made 05/26/26 & are effective immediately & will override any prior return policy.*
